Customer care
FAQs
Get to know CLVR. Find answers about our formulas, your daily routine, subscriptions, and delivery.
About CLVR
What is CLVR Health?
CLVR Health offers collagen, protein, and creatine formulas designed to fit into everyday routines. Choose the formula and format that suit you, follow its label directions, and make it part of your day. Train hard. Choose clever.
Which products does CLVR offer?
Explore Collagen 01, Collagen+ For Her, Collagen Capsules, Protein 04 whey protein isolate, and Micronized Creatine Monohydrate. Each product page explains its formula, ingredients, size, and purchase options. Use our product comparison to find your fit.
How can I stay updated on CLVR?
Join the CLVR list for product news, brand updates, and simple routine ideas. You can unsubscribe from marketing emails at any time.
Products & ingredients
What is the difference between Collagen 01 and Collagen+ For Her?
Collagen 01 is a 300 g pouch of unflavored, grass-fed, halal hydrolyzed bovine collagen peptides with Types I & III collagen. Collagen+ For Her is a 454 g / 16 oz pouch of unflavored, grass-fed Type I & III collagen peptides with hyaluronic acid, vitamin C, and biotin. Compare the product details and your dietary preferences before choosing.
What is the difference between collagen and Protein 04?
The collagen formulas contain collagen peptides. Protein 04 is a whey protein isolate with 30 g of protein per serving and all nine essential amino acids, as listed on its product page. Its two listed ingredients are whey protein isolate and sunflower lecithin. It contains milk. Choose based on the formula and nutritional information that suit your routine.
Where does CLVR collagen come from? Is it grass-fed and halal?
Collagen 01 uses grass-fed, halal bovine collagen peptides, meaning its collagen comes from cattle. Collagen+ For Her contains grass-fed collagen peptides. Dietary and certification details are specific to each formula; check the individual product page and pouch rather than assuming every CLVR product has the same claims.
Are the powders flavored?
Collagen 01, Collagen+ For Her, Protein 04, and Micronized Creatine Monohydrate are unflavored powders. Collagen Capsules offer a capsule format instead. Follow the preparation and serving directions on the label for your chosen product.
Are CLVR products vegan or vegetarian?
Our collagen powders and capsules are animal-derived and are not suitable for vegetarian or vegan diets. Protein 04 contains dairy-derived whey protein isolate, so it is not vegan. Micronized Creatine Monohydrate is listed as vegan-friendly; check the product page and package label for its formula details.
Where can I check ingredients and allergens?
Review your chosen product in our shop and always read the label on its pouch or bottle before use. Protein 04 contains milk. If you have an allergy or need cross-contact information, contact us with the product name before purchasing or using it.
Daily use
How do I use CLVR collagen?
For our collagen powders, follow the serving size and mixing directions on your pouch. Add the directed amount to your preferred drink and mix thoroughly. For Collagen Capsules, follow the directions on the bottle. Use the instructions for your specific formula rather than another product's serving size.
Can I mix collagen into coffee or smoothies?
Yes. Our unflavored collagen powders are designed to fit into your preferred drinks, including coffee and smoothies. Follow your pouch's serving and mixing directions.
How many servings are in a pouch?
The number of servings depends on the serving size for that formula. Collagen 01 contains 300 g and Collagen+ For Her contains 454 g / 16 oz. Check the serving size and servings-per-container information on your pouch; pouch weight alone does not tell you how many days it will last.
How should I store my powder?
Keep the pouch securely closed between uses and follow the storage instructions on its label. Check the date printed on your package before use. Contact us if you need help reading your product's label or date code.
Can I use supplements while pregnant, breastfeeding, or taking medication? Can children use them?
Ask a qualified healthcare professional before using supplements if you are pregnant, breastfeeding, taking medication, or managing a medical condition, and before giving supplements to a child. Share the full product label and the other supplements or medicines you use so they can advise you.
Does the biotin in Collagen+ For Her matter for blood tests?
Collagen+ For Her contains biotin. Biotin can interfere with some laboratory tests. Tell your healthcare professional and testing laboratory about supplements you take, and follow their advice before testing. Read the FDA's information about biotin and lab tests.
Packs & subscriptions
What comes in a 1-pack, 3-pack, or 6-pack?
A 1-pack is one pouch of the selected collagen formula, a 3-pack is three pouches, and a 6-pack is six pouches. Select your pack on the product page. The total and price per pouch are shown before you add it to your cart.
How does Subscribe & Save work?
Select Subscribe on an eligible collagen product to receive the current 10% subscription saving on each delivery. Choose your pouch quantity and delivery schedule. Your subscription renews automatically at the interval you select, with shipping and taxes shown at checkout. Review your order and recurring charges before purchasing.
Does a 3-pack automatically mean delivery every three months?
No. Pack size and delivery frequency are separate choices. You can choose 1, 3, or 6 pouches and then select delivery every month, every 3 months, or every 6 months from the available subscription schedules. Choose the schedule that fits your actual usage.
Can I buy once without subscribing?
Yes. Choose One-time purchase on the collagen product page. The one-time price is shown separately from the subscription price, and that purchase does not renew automatically.
How do I manage my subscription?
Sign in to your CLVR customer account and open Subscriptions to review your plan, upcoming deliveries, and available management options. If you need help changing or cancelling a subscription, contact us before your next scheduled charge.
Do subscriptions qualify for free shipping?
Standard shipping is free for qualifying shipments of $70 or more after discounts to the contiguous 48 U.S. states and Washington, DC. Each recurring shipment is assessed separately; one-time items in your first order do not count toward future subscription shipments. Review the shipping charge at checkout and in your subscription details.
Shipping & support
Where do orders ship from?
Orders ship from our Los Angeles, California warehouse. Shipping origin is separate from where a product is made; check the individual product's details for any manufacturing information.
How much does shipping cost?
For the contiguous 48 U.S. states and Washington, DC, standard shipping is $8 on orders below $70 and free on orders of $70 or more after discounts, before shipping and taxes. Expedited services cost extra and are calculated at checkout. See our shipping policy for details.
Do you ship to Alaska, Hawaii, territories, or military addresses?
Shipping to Alaska, Hawaii, U.S. territories, and military addresses is calculated at checkout where service is available. These destinations are outside the free standard shipping offer. Enter your delivery address at checkout to see available services and prices.
When will my order arrive, and how can I track it?
Delivery estimates appear at checkout when available and are not guaranteed arrival dates. Check your shipping confirmation for tracking details once your order ships. You can also sign in to your customer account to review your order. If you need help locating tracking, contact us with your order number.
Can I change an order or delivery address after placing it?
Contact us as soon as possible with your order number and the change you need. We will check the order's status and confirm whether a change is still possible. Changes cannot be guaranteed once fulfillment is underway.
What if my order is damaged, missing, or I want to request a return?
Contact CLVR with your order number and a description of the issue. For damaged or incorrect items, include photos when you contact us. We will review the request and confirm the next steps. Please contact us before mailing any items back.
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